Refund policy



Last updated: June 2026

1. OVERVIEW

We want you to be completely satisfied with your Desknovra purchase. If for any reason you are not, we offer a straightforward 30-day return policy with no complicated procedures and no hidden conditions.

2. RETURN ELIGIBILITY

You may return any Desknovra product within 30 days of the delivery date, provided that:

  • The product is unused and in its original condition
  • All original components, accessories, and packaging are included
  • The product has not been assembled or installed
  • The product shows no signs of use, damage, or modification

Items that do not meet these conditions may not be eligible for a full refund. If you are unsure whether your item qualifies, contact us before initiating a return.

3. HOW TO INITIATE A RETURN

To start a return, contact our support team at support@desknovra.com with the following information:

  • Your full name and order number
  • The reason for your return
  • Photos of the product in its current condition

Our team will respond within 24 hours with return instructions. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return is received.

4. REFUND PROCESS

Once we receive and inspect your returned item, we will process your refund within 5 to 7 business days. The refund will be issued to the original payment method used at checkout.

You will receive an email confirmation once your refund has been processed. Depending on your bank or payment provider, the funds may take an additional 3 to 5 business days to appear in your account.

5. DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged or develops a defect covered under warranty, different terms apply. Please refer to our Warranty Policy for full details.

In the event of a confirmed defect or shipping damage, we will offer — at our discretion and based on your preference:

  • A full replacement shipped at no cost
  • A full refund to your original payment method

For shipping damage, please contact us at support@desknovra.com within 48 hours of delivery and include photos of both the damaged packaging and the product.

6. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Products that have been assembled or installed
  • Products damaged through misuse, accident, or modification
  • Products returned without prior authorization from our support team
  • Products returned after the 30-day return window

7. EXCHANGES

We do not offer direct exchanges. If you would like a different size or finish, please initiate a return for your original order and place a new order for the desired product.

8. CANCELLATIONS

Orders may be cancelled free of charge before they are shipped. To cancel an order, contact us immediately at support@desknovra.com with your order number. Once an order has shipped, the standard return process applies.

9. CONTACT

For any questions regarding returns or refunds, contact our customer support team:

📧 support@desknovra.com
Response time : within 24 hours, Monday to Friday

Desknovra — operated by 27 Agency
23 Rue des Tournesols, 31170 Tournefeuille, France
SIRET : 99980423000012