Shipping policy



Last updated: June 2026

1. OVERVIEW

All Desknovra orders ship free from our US warehouse. We do not charge for shipping under any circumstances — no minimum order, no hidden fees, no exceptions.

2. SHIPPING DESTINATIONS

United States
We ship to all 48 continental US states. We do not currently ship to Alaska, Hawaii, or US territories including American Samoa, Guam, Puerto Rico, and the US Virgin Islands.

Canada
We ship to the following provinces:

  • Ontario
  • Quebec
  • British Columbia
  • Alberta
  • Saskatchewan
  • Manitoba
  • Nova Scotia
  • New Brunswick
  • Newfoundland and Labrador
  • Prince Edward Island

We do not currently ship to Nunavut, the Northwest Territories, or Yukon.

We do not ship internationally beyond the United States and Canada.

3. SHIPPING COSTS

Shipping is free on all orders to all eligible destinations. No minimum purchase amount is required.

4. ORDER PROCESSING

Orders are processed within 1 to 3 business days of purchase confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

You will receive an order confirmation email immediately after your purchase. A separate shipping confirmation email containing your UPS tracking number will be sent as soon as your order leaves our warehouse.

5. DELIVERY TIMES

Estimated delivery times after dispatch are as follows:

Destination Estimated Delivery
Continental United States 3 to 5 business days
Canada 5 to 7 business days

These are estimates based on standard UPS transit times and are not guaranteed delivery dates. Delivery times may be affected by factors outside our control including weather conditions, carrier delays, peak periods, or customs procedures.

6. CARRIER

All Desknovra orders are shipped via UPS from our US warehouse. UPS provides reliable tracking and delivery confirmation for every shipment.

7. ORDER TRACKING

As soon as your order is dispatched, you will receive an email containing your UPS tracking number. You can use this number to:

  • Track your delivery in real time at ups.com
  • Sign up for UPS delivery notifications via the UPS My Choice service
  • Manage your delivery preferences including delivery date changes and alternative pickup locations

If you have not received a tracking email within 4 business days of placing your order, please contact us at support@desknovra.com.

8. DAMAGED PACKAGES

We take every precaution to ensure your order arrives in perfect condition. In the rare event that your package arrives visibly damaged, please:

  1. Note the damage with the UPS delivery driver if possible
  2. Take photographs of the outer packaging and the product
  3. Contact us at support@desknovra.com within 48 hours of delivery

We will arrange a replacement or full refund promptly. Claims submitted after 48 hours may be subject to carrier investigation timelines.

9. LOST PACKAGES

If your tracking information shows your order as delivered but you have not received it, please:

  1. Check with neighbors and any secure delivery locations around your property
  2. Contact UPS directly at ups.com with your tracking number
  3. Contact us at support@desknovra.com if the issue is not resolved within 24 hours

We will open a carrier investigation and work to resolve the situation as quickly as possible. Desknovra is not responsible for packages confirmed as delivered to the address provided at checkout.

10. INCORRECT DELIVERY ADDRESS

Please ensure your delivery address is complete and accurate at checkout. Desknovra is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

If you realize you have entered an incorrect address, contact us immediately at support@desknovra.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed.

11. DELIVERY ATTEMPTS

UPS will make up to three delivery attempts for parcels requiring a signature. If all attempts are unsuccessful, the package will be held at the nearest UPS access point for collection. You will be notified by UPS at each stage.

If a package is returned to our warehouse due to failed delivery attempts or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply in this case.

12. CONTACT

For any questions regarding your shipment or delivery:

📧 support@desknovra.com
Response time : within 24 hours, Monday to Friday

Desknovra — operated by 27 Agency
23 Rue des Tournesols, 31170 Tournefeuille, France
SIRET : 99980423000012